At Vapor in Dubai, we want every customer to have a clear and secure shopping experience. This policy explains our accepted payment methods, order-cancellation process, return eligibility, refund procedure and device warranty.
Nothing in this policy limits any mandatory rights available to customers under applicable UAE consumer law.
Accepted Payment Methods
Available payment options may include:
Credit and Debit Cards
We accept supported Visa and Mastercard payments through our website, payment partners or card terminal where available.
Card payments are subject to authorization by your bank or card provider. Your order may be placed on hold if the payment cannot be verified.
PayPal and Online Payment Services
PayPal, Ziina or another supported payment service may be available depending on your order and checkout method.
The payment provider’s own terms, security procedures and processing requirements may also apply.
Cash on Delivery
Cash on delivery is available for eligible orders within the UAE. Please prepare the correct amount where possible.
We may contact you to confirm your order, delivery address and telephone number before dispatch. Cash on delivery may be unavailable for certain orders, locations or customers with previous failed deliveries.
Bank Transfer
Bank-transfer details can be provided during checkout or by our customer-support team.
An order paid by bank transfer will normally be processed after the full payment appears in our account. The customer is responsible for any bank charges unless agreed otherwise.
Cash or Card-Terminal Payments
Cash or card-terminal payment may be available when arranged with our team. Availability depends on the delivery method, location and assigned courier.
Currency, Prices and VAT
All website prices are displayed in UAE dirhams unless clearly stated otherwise.
Prices include UAE VAT where applicable. Delivery charges, discounts and any additional fees will be shown during checkout or confirmed before dispatch.
If an obvious pricing error is discovered, we may contact you to confirm the correct price or cancel and refund the affected order.
Payment Security
Online card transactions are processed through secure third-party payment providers. Vapor in Dubai does not normally receive or store your complete card details when a third-party gateway processes the transaction.
Please protect your payment information and contact your bank immediately if you suspect unauthorized use of your card or account. You should also notify our support team if the disputed payment relates to an order placed with us.
Payment Confirmation
An order is not considered paid until the transaction has been successfully authorized and received.
If a payment is pending, declined or incomplete, we may:
-
Ask you to retry the payment.
-
Offer another payment method.
-
Place the order on hold.
-
Cancel the order if payment is not completed.
A payment receipt does not guarantee product availability. If a paid product becomes unavailable, we will contact you to arrange a suitable replacement or refund.
Order Cancellations
Contact us as quickly as possible if you need to cancel or modify an order.
An order can normally be cancelled before it has been prepared or dispatched. Once an order is with the courier, cancellation may not be possible and delivery or return charges may apply.
If Vapor in Dubai cancels a prepaid order because a product is unavailable or cannot be supplied, the applicable amount will be refunded.
Return and Refund Eligibility
The following general conditions apply:
| Reason for return | Reporting period | Available resolution |
|---|---|---|
| Incorrect product received | Within 7 days | Replacement or refund |
| Product damaged during delivery | Within 7 days | Replacement or refund |
| Confirmed product defect | Within 7 days | Repair, replacement or refund |
| Unopened change-of-mind item | Within 7 days | Refund or store credit, subject to approval |
| Eligible device warranty issue | Within 14 days | Inspection, repair or replacement |
The appropriate resolution depends on the product, reported problem, inspection results, available stock and applicable consumer law.
Conditions for Change-of-Mind Returns
A change-of-mind return may be considered when the product is:
-
Unused and unopened.
-
In its original sealed packaging.
-
Complete with all supplied accessories and documentation.
-
Undamaged and suitable for resale.
-
Returned within seven days of delivery.
-
Accompanied by valid proof of purchase.
Approval is not guaranteed for products excluded for hygiene, health or safety reasons.
Consumable and Hygiene-Sensitive Products
For health, hygiene and product-safety reasons, the following items cannot normally be returned after opening or use:
-
Disposable vapes.
-
E-liquids and nic salts.
-
Prefilled or refillable pods.
-
Replacement coils.
-
Tanks and mouthpieces.
-
Nicotine pouches.
-
TEREA and other tobacco consumables.
-
Batteries removed from sealed retail packaging.
This restriction applies to change-of-mind returns. It does not remove your right to report a product that arrived damaged, defective, leaking, incorrect or materially different from its description.
Non-Returnable Situations
A return or warranty claim may be rejected when:
-
The product has been used normally and no defect is found.
-
The customer ordered the wrong flavour, nicotine strength, model or compatible accessory.
-
The product was damaged after delivery.
-
Damage resulted from misuse, impact, liquid exposure or improper storage.
-
The wrong charger, cable, coil, pod or accessory was used.
-
The product was modified, opened internally or repaired without authorization.
-
The serial number, authenticity code or identifying label was removed.
-
The product shows reasonable wear and tear.
-
The customer did not follow the manufacturer’s instructions.
-
Sufficient proof of purchase or evidence of the problem cannot be provided.
These exclusions apply only to the extent permitted under UAE law.
How to Request a Return or Refund
Contact our support team before returning any item. Include:
-
Your full name.
-
Your order number.
-
The product name.
-
The reason for the request.
-
Clear photos or videos showing the product, packaging and reported problem.
-
Your preferred resolution, where applicable.
Do not use, discard or attempt to repair a disputed product while your claim is being reviewed.
Items returned without prior approval may not be accepted.
Return Delivery Costs
If we confirm that the product was defective, damaged during delivery or incorrectly supplied, Vapor in Dubai will arrange or reimburse a reasonable return method where required.
For an approved change-of-mind return, the customer is responsible for the return-delivery cost.
Additional delivery charges may apply if a returned product is inspected and no reported defect is found.
Product Inspection
Returned products are inspected before a refund, replacement or warranty resolution is approved.
The inspection may check:
-
The product’s physical condition.
-
Packaging and security seals.
-
Included accessories.
-
Charging and battery performance.
-
Device functions and error messages.
-
Evidence of impact, liquid damage or misuse.
-
Serial numbers or authenticity information.
We will notify you of the outcome after completing the inspection.
Refund Method and Processing Time
Approved refunds are normally issued within seven business days after the returned product has been received and approved.
Refunds are generally sent to the original payment method:
-
Card or online payment: Returned to the original account.
-
Bank transfer: Returned to the verified bank account.
-
Cash on delivery: Arranged through bank transfer or another agreed method.
-
Store credit: Issued only when selected or agreed by the customer.
Your bank or payment provider may require additional time to display the refunded amount after we process it.
Delivery Charges and Payment Fees
Original delivery charges are normally non-refundable for change-of-mind returns.
Delivery charges may be refunded when the complete order is returned because it was defective, damaged, incorrectly supplied or cancelled by Vapor in Dubai.
Bank fees, currency-conversion charges and third-party payment fees are non-refundable unless required by law or caused by our error.
Device Warranty
Eligible reusable vape devices include a 14-day Vapor in Dubai warranty against verified manufacturing defects. This is separate from any longer manufacturer warranty or mandatory legal rights that may apply.
Covered manufacturing faults may include:
-
LED or display failure.
-
Charging-port malfunction.
-
Device battery failure.
-
Unexpected shutdown or verified auto-firing.
-
Chipset or control-button malfunction.
-
Failure to power on under normal use.
The product must be returned for inspection before a warranty resolution is approved.
Warranty Exclusions
The 14-day device warranty does not normally cover:
-
Disposable vapes.
-
E-liquids, pods, coils or other consumables.
-
Removable batteries, tanks or glass components.
-
Scratches, discoloration or other cosmetic wear.
-
Accidental impact or drop damage.
-
Water, fire, heat or liquid damage.
-
E-liquid leakage caused by incorrect installation or use.
-
Damage caused by incompatible accessories.
-
Normal reduction in battery performance.
-
Unauthorized modification or repair.
-
Loss, theft or damage after delivery.
A warranty exclusion will not apply if it conflicts with a mandatory consumer right under UAE law.
Replacements and Store Credit
An approved defective product may be replaced with the same item when stock is available.
If the original item is unavailable, we may offer:
-
A comparable replacement.
-
Store credit.
-
A refund to the original payment method.
We will not provide a substitute product without your approval.
Contact Vapor in Dubai
For payment questions, return requests, refunds or warranty claims, contact us:
Email: vaporise.ae@gmail.com
Website: vaporindubai.ae
Vapor in Dubai serves adults aged 18 and over. Refund, return and warranty decisions remain subject to product inspection, supporting evidence and applicable UAE consumer law.