Privacy Policy

At Vapor in Dubai, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared and the choices available to you. It applies when you visit vaporindubai.ae, place an order, contact our team or otherwise use our services.

Information We Collect

The information we collect depends on how you interact with our website and services.

Personal and Contact Information

We may collect:

• Your full name.

• Email address.

• Telephone or WhatsApp number.

• Billing and delivery addresses.

• Account login details, if you create an account.

• Age-verification information when required.

Order and Transaction Information

When you make a purchase, we may collect:

• Products ordered.

• Order value and transaction history.

• Payment method.

• Delivery instructions.

• Discount or promotional-code information.

• Return, refund and warranty details.

Payments may be processed by third-party payment providers. We do not normally receive or store your complete card number, security code or banking credentials.

Customer-Service Information

We may retain information you provide when contacting us through:

• Email.

• WhatsApp.

• Telephone.

• Website forms.

• Product reviews.

• Return or warranty requests.

This may include messages, photographs, videos and other information needed to resolve your request.

Device and Website-Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.

• Browser and device type.

• Operating system.

• Approximate location.

• Pages visited.

• Products viewed.

• Referring website.

• Date and time of access.

• Shopping-cart activity.

• Cookie and device identifiers.

Marketing Preferences

If you choose to receive updates, we may record your preferences for email, SMS or WhatsApp communications.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order or contact us.

• Automatically through cookies and similar website technologies.

• From payment providers, couriers and other service providers involved in completing your order.

• From social platforms when you voluntarily interact with our official accounts.

• From publicly available sources when legally permitted.

How We Use Your Information

We may use your information to:

• Process and confirm orders.

• Complete and verify payments.

• Arrange delivery and provide order updates.

• Verify age eligibility where required.

• Respond to customer questions.

• Manage returns, refunds and warranty claims.

• Maintain customer accounts and order history.

• Detect fraud, misuse and security threats.

• Improve website functionality and performance.

• Understand how customers use our website.

• Maintain business and financial records.

• Comply with legal and regulatory obligations.

• Protect our rights, customers and business.

• Send marketing communications when permitted.

We process only the information reasonably required for these purposes.

Legal Reasons for Processing Information

Depending on the circumstances, we may process personal information because:

• It is necessary to complete or prepare a contract with you.

• You have given your consent.

• We must comply with a legal obligation.

• Processing is necessary to protect our legitimate business interests, provided those interests do not improperly override your rights.

• Processing is necessary to establish, exercise or defend a legal claim.

• Another lawful basis applies under UAE law.

Where processing depends on consent, you may withdraw that consent. Withdrawal does not affect processing completed lawfully before consent was withdrawn.

Marketing Communications

We may send product updates, service messages or promotional communications when you have requested them or when otherwise legally permitted.

You can stop promotional communications by:

• Using the unsubscribe option in an email.

• Asking us through WhatsApp.

• Contacting us at the email address below.

You may still receive essential messages relating to an active order, payment, delivery, return, security issue or customer-support request.

We do not intentionally send marketing communications to anyone under 18.

Cookies and Similar Technologies

Cookies are small files stored on your device when you visit a website. We may use cookies and similar technologies to:

• Keep the website and checkout working.

• Remember your cart and preferences.

• Maintain account sessions.

• Measure website traffic and performance.

• Detect fraud and security threats.

• Understand which pages and products are useful.

• Support advertising or remarketing where permitted.

Cookies may include:

• Essential Cookies: Required for core website, security and checkout functions.

• Preference Cookies: Remember selected settings and choices.

• Analytics Cookies: Help us understand website usage and performance.

• Marketing Cookies: Support relevant advertising and campaign measurement where permitted.

You can manage cookies through your browser settings and any cookie-control tool available on our website. Blocking certain cookies may affect website features, account access or checkout functionality.

How We Share Information

We do not sell or rent personal information.

We may share limited information with service providers that help us operate our business, including:

• Website and e-commerce platform providers.

• Payment processors and banks.

• Delivery companies and couriers.

• Hosting, security and technical-support providers.

• Email, SMS, telephone and WhatsApp service providers.

• Analytics and advertising providers where permitted.

• Customer-support and order-management services.

• Accountants, legal advisers and professional consultants.

These parties should receive only the information reasonably necessary to provide their services.

We may also disclose information:

• When required by law, regulation or court order.

• In response to a valid request from a competent authority.

• To prevent fraud, security threats or unlawful activity.

• To protect our customers, business or legal rights.

• As part of a merger, sale, restructuring or transfer of business assets, subject to appropriate safeguards.

Delivery Information

We may share your name, telephone number, address, location and delivery instructions with the courier assigned to your order.

Couriers should use this information only to arrange and complete delivery, manage delivery problems and provide necessary updates.

International Data Transfers

Some service providers may process or store information outside the UAE. When personal information is transferred internationally, we take reasonable steps to ensure that the transfer follows applicable legal requirements and uses suitable safeguards.

The privacy laws of another country may differ from those of the UAE.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

• Complete the purpose for which it was collected.

• Maintain order, payment and delivery records.

• Resolve disputes and customer claims.

• Prevent fraud and misuse.

• Meet accounting, tax and legal requirements.

• Enforce our agreements.

Retention periods vary according to the type of information and applicable obligations. When information is no longer required, we may delete, anonymize or securely dispose of it.

How We Protect Information

We use reasonable administrative, technical and organizational measures designed to protect personal information against:

• Unauthorized access.

• Accidental loss.

• Misuse or alteration.

• Improper disclosure.

• Unlawful destruction.

These measures may include secure connections, controlled access, payment-provider safeguards and account-security procedures.

No website, transmission method or storage system can be guaranteed to be completely secure. Please use a strong password, protect your devices and notify us if you believe your account or information has been compromised.

Your Privacy Rights

Subject to applicable UAE law and relevant exceptions, you may have the right to:

• Ask what personal information we process about you.

• Request access to your personal information.

• Request a copy or transfer of eligible information.

• Correct inaccurate or incomplete information.

• Request deletion of eligible personal information.

• Restrict or stop certain processing.

• Object to direct marketing.

• Withdraw consent where processing depends on consent.

• Raise concerns about automated processing where applicable.

Some requests may be limited when we must retain information to complete an order, meet legal obligations, prevent fraud or resolve a legal claim.

We may ask you to verify your identity before processing a privacy request. This helps prevent unauthorized access to customer information.

Updating Your Information

You are responsible for keeping your contact, account and delivery information accurate.

You may update certain information through your account or contact our support team for assistance.

Information About Minors

Vapor in Dubai serves adults aged 18 and over. Our website and products are not intended for minors.

We do not knowingly collect personal information from anyone under 18. If we discover that information has been submitted by a minor, we may delete it and cancel any related account or order.

Parents or guardians who believe that a minor has provided us with personal information should contact us.

Third-Party Websites

Our website may contain links to third-party websites, payment services or social platforms.

We do not control the privacy practices of external websites. Please review their privacy policies before submitting personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, business practices or legal obligations.

The updated policy will be published on this page with a revised date. When appropriate, we may provide an additional notice about significant changes.

Contact Vapor in Dubai

For privacy questions, requests or concerns, contact us:

Email: vaporise.ae@gmail.com
Website: vaporindubai.ae

When submitting a privacy request, provide enough information for us to identify your account or order and understand your request. Please do not send complete card numbers, passwords or unnecessary identification documents through email or WhatsApp.